This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Specialist (LegalTech) in Spain.
This role offers the opportunity to ensure customer satisfaction and success in a fast-paced LegalTech environment. You will act as the primary point of contact for clients, helping them achieve their objectives while providing high-quality support across legal, technical, and operational aspects. The position requires a balance of legal understanding, technical aptitude, and excellent communication skills. You will assist customers with account setup, legal document drafting, and product guidance while fostering strong relationships and ensuring a seamless customer experience. Collaboration with internal teams will be key to resolving issues and delivering timely solutions. This role provides a dynamic environment where proactive problem-solving and attention to detail directly impact customer satisfaction and retention.
Accountabilities
- Provide exceptional customer support by responding to inquiries via email, chat, and other communication channels.
- Assist customers in setting up and managing technical integrations with their systems.
- Draft, review, and manage legal documents tailored to client requirements, ensuring accuracy and compliance.
- Support leads and prospective clients with product guidance, ensuring a smooth onboarding experience.
- Prepare reports and documentation based on customer-provided information.
- Serve as a liaison between clients and internal teams to resolve issues efficiently.
- Champion customer success and contribute to retention by ensuring clients achieve their desired outcomes.
Requirements
- Prior experience in customer success, client support, or a similar role is preferred.
- Familiarity with LegalTech concepts and legal document drafting.
- Excellent written English communication skills and attention to detail.
- Analytical thinking with a proactive and solution-oriented mindset.
- Proficiency in modern web tools such as Google Docs or similar platforms.
- Ability to adapt, multitask, and perform effectively in a fast-paced, remote environment.
- Comfortable collaborating with diverse teams and working with clients across various industries.
Benefits
- Fully remote position with flexible work arrangements.
- Supportive team culture emphasizing open communication and feedback.
- Career growth opportunities within a dynamic and innovative environment.
- Comprehensive onboarding and dedicated ramp-up period.
- Regular team activities and opportunities to engage with colleagues.
- Chance to make a direct impact on customer satisfaction and business success.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice
By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.